Website, associated links and Social Media platforms

# The content of the pages of this website is for your general information and use only and is subject to change without notice.

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# Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

# Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

# This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.

# All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

# Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

# From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

# Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Returns, Exchanges and Refunds

# In the unlikely event of the hearing instruments proving to be unsuitable, providing return is in new condition within 30 days of fitting, Bexhill Hearing Centre will refund the full cost of the hearing aid, minus all service costs incurred during testing, fitting and fine tuning, these costs wil be charged according to the "basic" performance level.

# Adjustment appointments are conducted to the best of our abilities and we ensure each client leaves with a satisfactory result/correction. However the overall outcome to such changes is based on perception and preference to varying factors we cannot always account for. If the result of a service does not meet your expectations we must be notified of this withing 48 hours. In the event of this notification falling outside of 48 hours the client will be charged the full amount for an additional adjustment.

The HearCare Membership

# HearCare appointments are a maximum of 60 minutes each. Should an appointment overun it will be charged according to the clients perfomance level rate.

# HearCare members may have a maximum of two appointments booked at any one time.

# HearCare Members can cancel at anytime by sending an email to info@bexhc.com

# If devices and HearCare are purchased on the same date, £50 per device will be dedcuted from the purchase price.

# Superior level clients signing up to HearCare at the point of device purchase will begin their membership 24 months post purchase (superior level includes all the benefits of HearCare for 2 years).

# Any appointments missed without 48 hours notice will be charged according to the clients perfomance level rate, and the HearCare membership will be suspended until the payment is made.

# HearCare members will receive their years supply of batteries following the first monthly payment.

# The years battery supply is based on an average use of 3 disposable cells per month, per device. If rechargeable devices are used 1 battery per device will be provided.