At Bexhill Hearing Centre we pride ourselves on outstanding customer service, and our client testimonials go some way to proving the lengths we go to, to ensure customer satisfaction.
Service is key...
When choosing to purchase hearing devices for the first time customers are often unaware of the level of interaction required between client and Audiologist and the time it takes to truly perfect the setup of these instruments.
Furthermore, first time buyers often overlook ongoing maintenance and servicing. This is why experienced users more regularly seek out established, independent audiologists for ongoing support and future purchases.
From the initial consultation and testing to future fine tuning and maintenance appointments; every interaction with a member of the BHC team is a pleasant one. We never rush clients nor do we have a large team, so you will always see the same friendly faces. For clients unable to make it to our centre we offer home visits within Kent and East Sussex; all of our equipment is portable and we frequently visit all of the local nursing homes in the area.
You are not just buying a hearing device...
With the purchase of any hearing device at BHC clients are also buying into a service level package. The below table outlines these packages and the ongoing costs, after 3 years at either the Essential, Advanced or Superior "tariff" clients will be charged according to the basic service level, or can choose to invest in our HearCare membership.
Purchased before you found us...
We also cater for clients who have purchased hearing devices elsewhere. BHC will take over their ongoing adjustments for a one off charge of £250.
