At Bexhill Hearing Centre we pride ourselves on outstanding customer service, and our client testimonials go some way to proving the lengths we go to, to ensure customer satisfaction.
Service is key...
When choosing to purchase hearing devices for the first time customers are often unaware of the level of interaction required between client and Audiologist and the time it takes to truly perfect the setup of these instruments.
Furthermore, first time buyers often overlook ongoing maintenance and servicing. This is why experienced users more regularly seek out established, independent audiologists for ongoing support and future purchases.
From the initial consultation and testing to future fine tuning and maintenance appointments; every interaction with a member of the BHC team is a pleasant one. We never rush clients nor do we have a large team, so you will always see the same friendly faces. For clients unable to make it to our centre we offer home visits within Kent and East Sussex; all of our equipment is portable and we frequently visit all of the local nursing homes in the area.
You are not just buying a hearing device...
With the purchase of any hearing device at BHC clients are also buying into a service level package. The below table outlines these packages and the ongoing costs, after 3 years at either the Essential, Advanced or Superior "tariff" clients will be charged according to the basic service level, or can choose to invest in our HearCare membership.
Purchased before you found us...
We also cater for clients who have purchased hearing devices elsewhere. BHC will take over their ongoing adjustments for a one off charge of £250.
Servicing Packages Level & Price Comparison
Service Level ||| Non BHC ||| Non BHC ||| Essential ||| Essential ||| Advanced ||| Advanced ||| Superior ||| Superior
Fitting ||| Single ||| Binaural ||| Single ||| Binaural ||| Single ||| Binaural ||| Single ||| Binaural
Purchase price ||| NA ||| NA ||| £850 ||| £1,600 ||| £1,800 ||| £3,200 ||| £2,500 ||| £4,000
Website, associated links and Social Media platforms
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Returns, Exchanges and Refunds
# In the unlikely event of the hearing instruments proving to be unsuitable, providing return is in new condition within 30 days of fitting, Bexhill Hearing Centre will refund the full cost of the hearing aid, minus all service costs incurred during testing, fitting and fine tuning, these costs wil be charged according to the "basic" performance level.
# Adjustment appointments are conducted to the best of our abilities and we ensure each client leaves with a satisfactory result/correction. However the overall outcome to such changes is based on perception and preference to varying factors we cannot always account for. If the result of a service does not meet your expectations we must be notified of this withing 48 hours. In the event of this notification falling outside of 48 hours the client will be charged the full amount for an additional adjustment.
The HearCare Membership
# HearCare appointments are a maximum of 60 minutes each. Should an appointment overun it will be charged according to the clients perfomance level rate.
# HearCare members may have a maximum of two appointments booked at any one time.
# HearCare Members can cancel at anytime by sending an email to firstname.lastname@example.org
# If devices and HearCare are purchased on the same date, £50 per device will be dedcuted from the purchase price.
# Superior level clients signing up to HearCare at the point of device purchase will begin their membership 24 months post purchase (superior level includes all the benefits of HearCare for 2 years).
# Any appointments missed without 48 hours notice will be charged according to the clients perfomance level rate, and the HearCare membership will be suspended until the payment is made.
# HearCare members will receive their years supply of batteries following the first monthly payment.
# The years battery supply is based on an average use of 3 disposable cells per month, per device. If rechargeable devices are used 1 battery per device will be provided.
Since it is not our intention to collect personal information from children, no child specific policy is described.
If you have any questions or concerns about our privacy commitment, please e-mail us.
You should check this page from time to time to ensure that you are happy with any changes.
2.0 Relevant Legislation
The business and its website is designed to comply with the following national and international legislation concerning user privacy and data protection:
UK Data Protection Act 1988 (DPA)
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)
Our compliance with the above legislation (all of which are stringent in nature) means that this site is likely to be compliant with the data protection and user privacy legislation set out by many other countries and territories as well.
If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation, you should contact our data protection team (details of which can be found in section 8.1 at the end) for clarification.
3.0 Personal information that this site collects, how it uses it, how it stores it and how long it is kept
We may collect the following information:
Name and title
Contact information including email address and telephone number
Demographic information such as postcode, preferences, and interests
Other information relevant to the service we are providing.
We require this information to understand your needs, provide you with a better service, keep you safe and our Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.
We may use the information to customise the website according to your interests.
We may also release information relating to you to regulatory or law enforcement authorities.
3.2 How long we will keep your data
We will store your data in our database securely for 2 years. The purpose for this will be to keep in touch with you and your situation, and update our records. After this period, we will permanently and safely delete your data if we have not got an on-going relationship with you, or if you are no longer requiring our services. If you want us to delete your data before this period, you may request for us to do this and your data will be permanently deleted from our database.
4.0 Email Newsletter
We may use an email newsletter to help us maintain an effective communication line with you.
To subscribe to our newsletter emails, you will be required to provide your email address. We will use your email address to keep you informed of the latest news. If you no longer wish to receive this information, unsubscribe links are provided in every email.
5.0 Securing your data
We are committed to ensuring that your information is secure. In order to prevent the loss, misuse, alteration or unauthorised access of your personal information, we have put in place suitable technical and organisational precautions to safeguard and secure the information we collect. All the personal information you provide is stored on secure servers.
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit www.aboutcookies.org for detailed guidance.
The list below describes the cookies we use on this site and what we use them for. Currently we operate an ‘explicit consent’ policy which means that you have the option to consent to cookie usage when you first visit our site, by ticking an ‘opt in’ box. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari.)
6.1 How to disable Cookies/ Opt out
All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the ‘Help’ option in your browser for more details.
Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari
6.2 First Party Cookies
These are cookies that are set by this website directly.
You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html
Google are based in the USA and are EU-U.S Privacy Shield compliant.
6.3 Third Party Cookies
These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site which allow visitors to share content onto social networks. Cookies are currently set by LinkedIn, Twitter, Facebook, Xing and Google+. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.
You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
6.4 Session Cookies
We use a session cookie to remember your log-in details for you. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken, including the ability to log-in.
6.5 Flash Cookies
Flash cookies may be used to store user preferences for media player functionality and without them some flash content may not render correctly.
6.6 Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
7.0 Controlling and retaining your personal information
We will continue to hold your data with the view to providing future services to you.
We will not sell, distribute or lease your personal information to third parties unless we have your consent or are required by law.
7.1 Your rights
You have the right to ask for a copy of the personal information held about you by us, and the right to ask us to correct any inaccuracies in that information, including deletion. You also have the right to withdraw your consent to your personal information being collected, as well as the right to object to us processing your data at the first point of our contact with you (usually via email).
To send a request in relation to any of these rights or lodge a complaint about the way in which we are handling your data, please submit a written request using the contact details found on our website.
Further details about these rights are outlined below.
7.2 Right to a Subject Access Request
You have the right to get a copy of the information which we hold about you, under the General Data Protection Regulations (GDPR) 2018. This is known as a subject access request (SAR).
If you would like a copy of the information we hold on you please email us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above email address. We will promptly correct any information found to be incorrect.
7.3 Right to complain
If you feel that there is a problem with the way we are handling your data, and you cannot resolve this issue with us directly, then you have a right to contact and complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
8.0 Data Breaches
We will report any unlawful data breach of this website’s database or the database(s) of our third party data processor, i.e. Google Analytics, to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.